Communication Skills Course
WSQ: Master Workplace Communication for Career Success
TGS-2025055005
Strengthen your workplace communication to lead, support, and engage more effectively. In this course, you’ll explore best practices, learn how workplace trends affect communication, and design a plan tailored for your team or organisation. You'll leave with the tools to connect meaningfully and communicate with confidence at work.
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Strengthen your workplace communication to lead, support, and engage more effectively. In this course, you’ll explore best practices, learn how workplace trends affect communication, and design a plan tailored for your team or organisation. You'll leave with the tools to connect meaningfully and communicate with confidence at work.
Workplace Communication Trends
Effective Communication Tools & Techniques
Creating Communication Plans
Coaching & Motivation through Communication
Established Organisations that Trust Info-Tech Academy
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Mode of Training:
Classroom View Training location
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Duration:
16 Hours (2 Days)
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Mode of Assessment:
Written Assessment & Case Study
Enhance your workplace communication skills
Key Areas Covered in this Workplace Communication Course
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Workplace Communication Trends
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Effective Communication Tools & Techniques
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Creating Communication Plans
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Coaching and Communication Planning Skills
Who is this course for?
- Aspiring Professionals and Career Switchers preparing to succeed in modern, inclusive, and fast-paced workplaces.
- Team Leaders and Managers seeking to improve internal communication, coaching techniques, and employee engagement.
- Supervisors and Executives who lead diverse or remote teams and need to communicate with clarity, empathy, and impact.
Why Workplace Communication Skills Matter?
Clear communication drives productivity, strengthens team morale, and reduces misunderstandings. As organizations grow more diverse and complex, the ability to convey ideas, motivate teams, and align stakeholders is critical to career advancement and organisational success.
Entry requirements
- Minimum a NITEC certification or min. 2 years of work experience in any sector
- WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
- Proficient in using computers and smartphone
What can you learn here?
- Understand key principles and apply best practices in workplace communication.
- Explore different communication tools and methods used in organisations.
- Learn about organisational culture and how it affects communication.
- Evaluate the effectiveness of communication strategies and trends in human capital.
- Discover coaching techniques to improve communication skills.
- Develop practical communication plans tailored to workplace needs.
Practical Hands-on Activities
Conduct Research on Best Practices in Workplace Communication
Develop peer coaching sessions using the GROW model
Develop a Communications Plan for employees and present
Earn your Workplace Communication Certificate
You will receive a certificate from Info-Tech Academy when you successfully complete the course, together with a WSQ Statement of Attainment.
Meet Your Trainers
Gain valuable insights and engage with certified trainers who bring years of expertise in training and industry knowledge.
A WSQ-certified trainer with 20 years’ experience in project management and employment law. Nigel specializes in helping businesses optimize operations through HRMS systems.
Certified in both training and counselling, Eleazar creates transformative learning journeys. His background spans HR, leadership, and behavioural coaching for impactful results.
An HR and HRMS expert with IHRP candidacy, SHRM Advanced Diploma in HR Management and ACLP certification. Kamal blends strategic HR knowledge with practical training delivery.
Davian brings 9 years of global technology training experience and has guided 300+ companies in HRMS implementation. With over 200 hours of in-house training at Info-Tech, he excels in delivering engaging sessions and shares his passion for teaching by helping others develop new hobbies in his free time.
Earn Leadership Mastery Certificates
Professional Level
Achieved foundational leadership and management skills
- Complete this course and 1 more applicable course to earn this Professional Level certification
- Achievable In 3 Training Days
Expert Level
Expert in advanced leadership and team management
- Complete this course and 2 more applicable courses to earn this Expert Level certification
- Achievable In 5 Training Days
Master Level
Attained strategic leadership and organizational excellence
- Complete this course and 3 more applicable courses to earn this Master Level certification
- Achievable In 7 Training Days
Master Workplace Communication for Career Success (FAQs)
Do I have to bring anything along for the class?
You will be informed of the items to bring via a course confirmation email, which you will receive after registering for the course. Please note that laptops will be provided to all learners at no additional cost.
Who should attend this course?
This course is ideal for professionals seeking to improve workplace communication, team collaboration, and career progression—especially those interacting with internal or external stakeholders.
What will I learn from this course?
You'll learn how to evaluate communication trends, apply best practices, and develop effective communication plans to boost motivation, culture, and productivity at work.
Is prior experience required?
No prior work experience is needed. However, participants should have at least a NITEC or 2 years of HR-related experience and WPLN Level 5 proficiency.
What is the course duration and format?
2-day classroom training (16 hours) with written assessment (short answer questions) and case study.
What are the available subsidies?
Up to 70% SkillsFuture subsidy for eligible participants.SkillsFuture Credits,UTAP, PSEA, SFEC, and Absentee Payroll support are also available depending on eligibility.
Other courses you might be interested in
TGS-2025055005
WSQ: Master Workplace Communication for Career Success
Classroom (Info-Tech Office)
16 Hours (2 Days)
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