Leadership Course
WSQ: Master Conflict Resolution in the Workplace for Effective Leadership
TGS-2025055382
Conflicts happen in every workplace but how we deal with them makes all the difference. This hands-on course helps you recognise early signs of conflict, respond calmly, and support your team through tough situations. Learn how to manage disagreements before they escalate and build a more positive, respectful work environment. No prior leadership experience needed just the desire to grow and improve.
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Conflicts happen in every workplace but how we deal with them makes all the difference. This hands-on course helps you recognise early signs of conflict, respond calmly, and support your team through tough situations. Learn how to manage disagreements before they escalate and build a more positive, respectful work environment. No prior leadership experience needed just the desire to grow and improve.
Early indicators of conflicts
Effective resolution strategies
Manage team dynamics
Conflict Management Evaluation and Improvement
Established Organisations that Trust Info-Tech Academy
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Mode of Training:
Classroom View Training location
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Duration:
16 Hours (2 Days)
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Mode of Assessment:
Written Assessment & Case Study
Identify and manage workplace conflicts effectively
Key Areas Covered in this Leadership Course
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Early indicators of conflicts
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Effective resolution strategies
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Manage team dynamics
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Conflict Management Evaluation and Improvement
Who is this course for?
- Team members who want to improve relationships and communication at work.
- Supervisors and aspiring leaders looking to manage conflict with confidence and care.
- Anyone who wants to reduce workplace stress, improve teamwork, and lead by example.
Why Conflict Resolution Skills Matter?
By mastering the ability to identify early signs of tension, apply effective resolution strategies, and coach others through disagreements, professionals can foster collaboration, protect team dynamics, and contribute to long-term organisational success. Conflict resolution isn’t just about managing disputes. It’s about leading with empathy, clarity, and confidence.
Entry requirements
- Minimum a NITEC certification or min. 2 years of work experience in any sector
- WPL Level 5 (Average of Reading, Listening, Speaking & Writing Scores)
- Proficient in using computers and smartphone
What can you learn here?
- Spot early signs of workplace tension and understand what causes them.
- Respond to conflict using respectful communication, negotiation, and resolution skills.
- Guide team members through conflict situations while applying your company’s policies.
- Review whether your approach worked and learn how to prevent future issues.
Practical Hands-on Activities
Case Study:
Detect early indicators of conflict
Role-play:
Experience mediation and negotiation
Case Study:
Conflict Resolution Scenario
Role-play:
Coaching for Conflict Resolution
Earn your Master Conflict Resolution in the Workplace for Effective Leadership Certificate
You You will receive a certificate from Info-Tech Academy when you successfully complete the course, together with a WSQ Statement of Attainment.
Meet Your Trainers
Gain valuable insights and engage with certified trainers who bring years of expertise in training and industry knowledge.
Davian brings 9 years of global technology training experience and has guided 300+ companies in HRMS implementation. With over 200 hours of in-house training at Info-Tech, he excels in delivering engaging sessions and shares his passion for teaching by helping others develop new hobbies in his free time.
Leadership Course (FAQs)
Do I have to bring anything along for the class?
You will be informed of the items to bring via a course confirmation email, which you will receive after registering for the course. Please note that laptops will be provided to all learners at no additional cost.
Who should attend this course?
This course is ideal for professionals seeking to develop their communication and conflict management strategies. It is especially beneficial for those who are directly responsibile for managing staff and operations or human resource professionals who often encounter situations where they play a key role in resolving conflicts and supporting leadership in maintaining a positive workplace culture.
What will I learn from this course?
You will learn to identify early signs of conflict, apply effective resolution strategies, manage workplace disputes in line with company policies, and take steps to prevent recrurring issues. This can enhance your communication, problem-solving, and leadership capabilities.
Is prior experience required?
No prior work experience is needed. However, participants should have at least a NITEC certification. Otherwise, min. 2 years of work experience in any sector.
What is the course duration and format?
2-day classroom training (16 hours) with written assessment (short answer questions) and case study.
What are the available subsidies?
Up to 70% SkillsFuture subsidy for eligible participants. SkillsFuture Credits,UTAP, PSEA, SFEC, and Absentee Payroll support are also available depending on eligibility.
Other courses you might be interested in
TGS-2025055382
WSQ: Master Conflict Resolution in the Workplace for Effective Leadership
Classroom (Info-Tech Office)
16 Hours (2 Days)
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